Frequently Asked Questions

Your enrollment is ongoing. We require a 30 day Team and 15 day Recreational written/email notice prior to a new billing period (1st of the month) to avoid being charged for another month of tuition. We can not credit/refund for any unused classes. You will still be responsible for classes your child is enrolled in for the full 30 to 15 day requirement deadline/notice. 

You will have 2 weeks from the date your child misses their class to schedule a make up. No make up classes are offered for missed classes that fall on the 5th week of the month. 

Tuition is due: on the 1st of every month.

Yes, Auto Pay is a requirement:  Auto payment is taken out on the 1st of every month. For those whom have not yet set up an Auto pay we ask that you do so promptly. 

A $15.00 late fee is applied on the 5th of every month.   If the tuition has not been paid or if there is  a card issue/ declined/ insufficient funds, etc., and it does not get resolved by the 5th, then the $15.00 will be applied to your account.  

You can sign up at any time. Your tuition will be pro-rated for the month you are starting. We ask that you pay for your prorated month and Registration Fee at the time of sign up and set up auto pay. 

Most girls prefer to wear a leotard; midriff must be covered. Boys should wear a t-shirt and gym shorts and bare feet. Ninja uniforms are required for all Ninja Zone participants. These can be purchased through our website. Long hair should be tied back and no jewelry please. Also, children are encouraged to bring their own personal water bottle. 

Children move up at an individual pace. Our instructors do quarterly (every 3 months) Progress Reports for each child. They are highly qualified and are always monitoring your child’s progress. Our priority is your child’s safety, enjoyment, and success! 

When any of your contact or billing information changes (address, phone number, emergency contact, email address, credit card information, etc.), please update your account through the parent portal. 

Cleanliness and safety is our top priority. We encourage all our guests to clean and sanitize hands upon arrival at our sanitation station. Our lobby is cleaned daily and after each class that enters and exits. Out in the gym we also have extra cleaning measures being taken to ensure the safety of all our athletes.